Cancellation & Refund Policy

SkillsQuark provides digital-first offerings where resources, including mentorship slots, project task frameworks, and administrative verification, are allocated immediately upon registration. Therefore, most services follow a limited refund framework.

Refunds may be considered only in the following specific cases:

• Technical Errors: Duplicate or accidental payment for the same program due to a verified system glitch.
• Failed Transactions: Payment deducted but enrollment not processed due to a confirmed technical error from SkillsQuark's side.
• Program Cancellation: If a scheduled internship program is cancelled or suspended by SkillsQuark.

Refunds will not be issued under the following circumstances:

• Internship or training materials have already been accessed or shared.
• The intern has already started working on assigned tasks.
• Certificates or performance reports have been generated or issued.
• Change of mind after successful registration and resource allocation.
• Dissatisfaction with performance evaluations or assessment results.

To request a refund, please contact us at support@skillsquark.com within 5 working days of the transaction. Your request must include:

• Full Name & Registered Email
• Transaction ID & Date of Payment
• A clear description of the issue or reason for the request.

All refund requests undergo a strict internal review. If approved, the refund will be initiated within 7–10 business days and credited to the original payment source. Please note that bank processing times may vary.

SkillsQuark is committed to delivering a high-quality learning experience. Any fees charged are strictly for service execution, platform maintenance, and credential verification, and do not guarantee specific employment outcomes.

SkillsQuark reserves the right to update this policy as needed. Continued use of our platform constitutes acceptance of the current policy terms.